Policies

Cancellation Policy

Because of a significant increase in late cancellations of less than 24 hours’ notice, we will now FIRMLY enforce our cancellation policy.

If you need to cancel your scheduled appointment, please call or text the office at (630) 299-3464 at least 24 hours before your appointment time. Please note that cancellations received via text or email must be time-stamped more than 24 hours before your appointment. To cancel a Monday appointment, please call or text our office by 5:00 p.m. on Friday. All appointments canceled with less than 24-hour notice will automatically be assessed a $55 cancellation fee.

Community Acupuncture Policy

Because community acupuncture involves multiple patients receiving acupuncture in a group setting, time management must be nearly perfect.

To ensure a prompt start time for our community acupuncture sessions, we kindly request patients to arrive at the office 5-10 minutes before their scheduled appointment to allow time to use the washroom and get situated in treatment chairs. Late arrivals may result in not being seen and a charge of $45 if there is not sufficient time or space.

We appreciate your understanding and cooperation in adhering to our cancellation and community acupuncture policies. If you have any questions, concerns or feedback, please do not hesitate to let us know.